Shipping policy
THOMAS VAN LAAR
Thank you for shopping with THOMAS VAN LAAR. Specializing in a wide array of stylish and practical bag products, our brand strives to deliver consistent, trustworthy shipping services to global customers. We adhere to strict order fulfillment and packaging standards to ensure every bag order is processed correctly, fully protected during transit, and delivered safely within a reasonable shipping schedule.
1. Order Processing Time
Our fulfillment team processes all confirmed customer orders within 1-3 business days, excluding weekends and local public holidays. During peak shopping seasons and large-scale promotional events, increased order volumes may lead to extended processing periods. We will send proactive email alerts to customers if any major shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping costs for every order will be automatically computed and clearly displayed on the checkout page prior to payment, ensuring complete transparency of all logistics-related fees.
Estimated delivery times:
Standard Shipping: 16 business days
All delivery timelines are estimated for reference only. Actual delivery speed may vary due to courier service hold-ups, customs clearance procedures, unfavorable weather conditions, logistical limitations and official holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your bag order is dispatched from our local warehouse, you will receive an automated shipment confirmation email containing official tracking information and parcel monitoring links.
Tracking status and real-time logistics updates typically become accessible for online viewing within 24-48 hours after the shipping carrier collects your package.
4. Incorrect Address Disclaimer
Customers are required to verify and confirm the accuracy and completeness of their delivery address information during checkout to prevent delivery errors.
THOMAS VAN LAAR holds no responsibility for misdelivered, undelivered or returned parcels resulting from inaccurate or incomplete address details provided by customers. Any packages returned due to address mistakes will incur additional reshipping fees, which shall be covered solely by the customer.
5. Lost or Damaged Packages
If your parcel goes missing during international transit, please submit a support request to our customer service team within 7 days of your expected delivery date to initiate a formal logistics investigation.
If your bag products arrive with physical damage, defective components or compromised packaging upon delivery, please contact our support team within 48 hours of receiving your order. Clear photos of damaged items and original packaging must be provided for verification. Our team will review your case thoroughly and resolve the issue promptly.
6. Product Care & International Shipping Regulations
Each bag product comes with exclusive care and maintenance instructions. Customers must follow these professional guidelines for daily use, cleaning and storage. THOMAS VAN LAAR will not be liable for product damage caused by improper maintenance, unauthorized modifications or incorrect product usage.
All cross-border international shipments may be subject to destination country customs duties, import taxes and clearance fees. These additional charges are the customer’s sole responsibility and are not included in product pricing or standard shipping fees.
7. Contact Information
Should you have any questions or concerns regarding this Shipping Policy and your order’s logistics progress, feel free to reach out to us via the official contact details below:
Trade Name: THOMAS VAN LAAR
Phone number: (026) 3782-839
Email: support@melissaoutlet.shop
Physical address: 111 Ranui Crescent, Khandallah, Wellington, Wellington 6035, New Zealand